Our garage "update" project with Closet Factory went off without a hitch. From start to finish, Sue Pike and her Closet Factory team delivered a seamless and stress free experience including great communication and follow up by Sue during and after sales and installation. We would definitely recommend Sue Pike / Closet Factory Richmond to anyone that is looking to upgrade and organize their home or work place. Randy & Debra Anderson - Mechanicsville, VARead More
I can't say enough wonderful things about Sue. I have been working with her since 2016 to enhance the storage and organization of our home built in the early 70's (translation - Small Closets and no storage). She has designed 5 closets, a pantry, and now bookcases in the Den. She is high energy and has wonderful design ideas. So stress free!Read More
We were looking for an upgrade in organization and aesthetics in our mudroom and so happy to have worked with Sue. From the beginning to the end, Sue was professional and went "above and beyond" to suggest ways for us to further our upgrade with paint colors, etc. to give us the look we wanted. We will certainly use her again for our next home organization project.Read More
Sue brings lots of energy to her clients. We had a master closet, laundry room and kitchen pantry upgraded from the basic builder installs in our new home. She worked with pictures from my previous master closet build; also Closet Factory, and helped make my new spaces convenient and appealing.Read More
I met with Sue shortly after we closed on our new home, October 2019. She was extremely professional and knowledgeable. As I showed her pics of our other master bedroom closet, she quickly went to work designing our two new master bedroom closets! I also wanted our kitchen pantry redesigned, and Sue had no problem designing it! She went beyond my imagination, when it came to design. On the first day of install, Sue stopped by with a sachet for my closet, as well as to check on the progress of our closet installation. She has made herself available since, and believe me, I will be in touch with Sue once we are finally settled in our new home. There will be more design projects on the horizon!Read More
I contacted Sue Pike with the Closet Factory in Richmond, Virginia after reading many positive reviews on Houzz. I must say that I was very satisfied with her professional approach to helping my wife decide with color and selection on our small laundry room project and our pantry. The install went well and a follow up request to correct two very small issues was done timely.Read More
My experience with Sue was seamless-she is extremely professional and efficient. I really appreciate that she took the time to really listen to my needs before creation of the design. Hien executed the build perfectly and I am thrilled with the final product. I highly recommend this team to anyone who needs storage or closet solutions!Read More
Sue is a consummate professional who made my closet and pantry organizer dreams come true. From the prompt 1st appointment through every step in the design process and after the project was completed, Sue provided fabulous design advice and service. I am extremely happy with the design layout and installation quality of my new organizer systems. I highly recommend Sue Pike and the Closet Factory in Richmond, VA and I will be a repeat customer in the future.Read More
Sue was fabulous. She put together a great plan and Mark executed it perfectly. So excited!! Now I need more clothesRead More
Sue was extremely helpful in assisting me with the design and implementation of our master bedroom closet. We had a great space to begin with and she created a design to maximize use and storage capacity in our closet. I am beyond pleased with her professionalism and her attention to details. She was definitely hands on to make sure the project was perfect! I am planning on asking her to help me with my laundry room next! I LOVE my closet!!!!Read More
Sue + Teresa were so helpful, organized and confident when they visited our bridal shop for a custom quote. Not only did Sue quickly recognize a design that would work for our shop but it was alot more affordable than we thought it would be. We are over the moon with the finished product and we are looking forward to hiring Closet Factory again in the future!Read More
Sue did a fantastic job planning storage in three closets for us. She asked us some questions concerning our needs, got on her laptop, and was able to design some beautiful and efficient spaces for us. She accommodated our special requests and offered her own suggestions. She was knowledgeable and easy to work with, making the entire experience an easy one for us. On installation day, the installer, Daniel, was very pleasant and capable. He did a beautiful and neat job.Read More
We had a great experience with Sue on the design of our closets and mudroom. She created wonderful spaces for our new home. She worked with us on coordinating the installation since our home was new construction. The installers were pleasant, personable, professional and courteous of our home. We could not be more thrilled with the work they did. Highly recommend Sue and Closet Factory.Read More
Sue was great to work with. She made it very easy on me by providing helpful knowledge and suggestions. She communicated the process effectively and provided an estimate and design overview quickly. I was able to make changes throughout the process with no problems. The installer was very good and really took his time and hit every detail. I am very pleased with the results and highly recommend Sue and her team.Read More
We had a great experience working with Sue and the Closet Factory. Sue listened to what we were thinking of doing, and offered many helpful suggestions and ideas. She gave us an estimate during her consultation visit and was prompt to follow up with final details. During installation, she stopped by to be sure things were going well and see if we were pleased. She was very professional and easy to work with. We *love* the closet we have now!Read More
Sue did an amazing job being a partner in the design of our laundry room. During the consultation I thought I knew exactly what I wanted. But Sue took the time to ask questions that helped me realize that what I said I "wanted" wouldn't allow us to optimize the space and utilize it in a way that also fit all of our needs as a family. As a result of her thoughtfulness, experience and commitment to find the right solution, Sue was able to design the PERFECT space for us. The amount of storage and organization we now have access to in the laundry room is amazing and we couldn't be happier. The entire process, from first contact to installation to follow ups afterwards, has been a dream.Read More
Sue is extremely experienced at what she does. She has designed my two master walk-in closets, two pantries, and an office space for us. She will come to your house to take measurements and to look at what you need your design space to hold and discuss functionality. She thinks of all the little details in which makes all of her projects perfect. Also, my projects are always completed on the date she gives me and always exceed my expectations.Read More
Sue was an absolute pleasure to work with on my office project. She came in...listened to my needs...took measurements...and was off to design my amazing office space. She definitely has an eye for design that meets the client’s functionality needs. I am so thrilled with my new office; it is absolutely beautiful. I have to give a shout-out to George who installed the built-in wall unit as well. He was so efficient, and quite talented! Thank you to Sue and George!Read More
I had the pleasure of working with Sue Pike to design a master bedroom closet. She is very knowledgeable and professional. Sue listened carefully to what I needed (and wanted) in the space and exceed all my expectations. In less than one hour, Sue prepared a drawing of the new closet design, which included exact pricing details. She worked to stay within my budget and patiently answered all of my questions. We scheduled installation around my work schedule. Daniel arrived to install everything right on time and left everything spotless. The closet organization components are high quality and beautiful. I am delighted with the final result! I highly recommend this team and hope I get the opportunity to work with them again.Read More
We just completed another phase of office renovations for our busy forty seven year old restaurant. Sue Pike was a joy to work with. Sue listened to our needs and worked around our busy schedule to make this as painless as possible. The installer showed up early and worked continuously throughout the day without a break. He used drop cloths and cleaned up after himself leaving the site spotless. I would recommend Closet Factory and Ms Pike to anyone looking for friendly professional and talented service. I will be contacting Sue again for our next project. J. Pierce Pierce's Pitt Bar-B-QRead More